Terms & Conditions

Legal-team source: This page reproduces the supplied Hotel Adarsh Terms & Conditions document in web format.

Effective Date: 16/08/26

These Terms and Conditions (“Terms”) govern your access to and use of the Hotel Adarsh online ordering and food delivery platform, including its website, ordering interface, and related services (collectively, the “Platform”).

By accessing the Platform, creating an account, or placing an order through the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, you should not use the Platform or place an order.

1. INTRODUCTION AND ACCEPTANCE

1.1 Binding Agreement

These Terms constitute a binding agreement between you (“Customer”, “you”, or “your”) and Hotel Adarsh (“Hotel Adarsh”, “we”, “us”, or “our”) concerning your use of the Platform and the purchase of food and related products through it.

By placing an order, you confirm that you have the legal capacity to enter into the transaction in accordance with applicable law.

1.2 Amendments to These Terms

Hotel Adarsh reserves the right to modify, update, or replace these Terms from time to time. Any revised Terms will become effective upon publication on the Platform, unless otherwise specified.

Your continued use of the Platform after the publication of revised Terms constitutes acceptance of the changes.

1.3 Eligibility

You must be at least 18 years of age to independently place an order through the Platform.

Persons below 18 years of age may use the Platform only with the involvement and supervision of a parent or legal guardian, where permitted by applicable law.

2. ORDERS AND PRICING

2.1 Menu Information

We make reasonable efforts to ensure that menu items, descriptions, photographs, ingredients, portion sizes, availability, and prices displayed on the Platform are accurate and up to date.

However, photographs are provided for illustrative purposes and the appearance or presentation of an item may vary from the image displayed on the Platform.

2.2 Prices and Charges

Prices displayed on the Platform are subject to change without prior notice. Applicable taxes, delivery charges, packaging charges, service charges, or other applicable fees, where any, will be displayed before the order is submitted for payment.

In the event of an inadvertent typographical, technical, or pricing error, Hotel Adarsh reserves the right to correct the error and, where necessary, cancel the affected order and provide an appropriate refund of any amount already paid.

2.3 Placing an Order

Submitting an order through the Platform constitutes an offer by you to purchase the selected products.

An order shall not be considered finally accepted merely because it has been submitted or payment has been initiated.

The order shall be considered accepted only when Hotel Adarsh communicates confirmation through the Platform, SMS, email, telephone, or another designated communication channel.

2.4 Order Refusal or Cancellation by Hotel Adarsh

Hotel Adarsh reserves the right to refuse, suspend, or cancel an order where reasonably necessary, including in circumstances involving:

unavailability of ingredients or menu items;

technical or pricing errors;

inaccurate or incomplete customer information;

suspected fraudulent or unauthorised transactions;

repeated misuse of the Platform;

circumstances affecting the safe or practical preparation or delivery of an order; or

other legitimate operational reasons.

Where an order is cancelled after payment has been successfully received, Hotel Adarsh will process an appropriate refund in accordance with the applicable refund policy and applicable law.

3. DELIVERY

3.1 Delivery Areas

Delivery is available only within areas covered by Hotel Adarsh’s active delivery service. Delivery availability may vary depending on distance, operational capacity, weather, traffic, and other circumstances.

The availability of a particular delivery address will be indicated during the ordering process, where such functionality is available.

3.2 Delivery Estimates

Any delivery time displayed on the Platform is an estimated timeframe and is not a guaranteed delivery time.

Delays may occur due to circumstances including, but not limited to:

high order volumes;

traffic congestion;

adverse weather;

road closures;

technical issues;

unusually high demand;

difficulties in accessing the delivery location; or

other circumstances beyond the reasonable control of Hotel Adarsh.

Hotel Adarsh will nevertheless make reasonable efforts to fulfil orders within the estimated timeframe.

3.3 Customer Responsibility

The Customer is responsible for providing a complete and accurate delivery address and an active telephone number.

The Customer should remain reasonably available to receive the order.

Where the delivery personnel are unable to contact the Customer or gain reasonable access to the specified delivery location after making reasonable attempts, the order may be returned, cancelled, or otherwise disposed of, subject to applicable law and the circumstances of the case.

Any refund in such circumstances shall be determined in accordance with the applicable refund policy.

3.4 Delivery Completion

An order shall generally be considered delivered when it is handed over to the Customer or to a person reasonably believed by the delivery personnel to be authorised to receive it at the specified delivery location.

4. PAYMENTS, CANCELLATIONS AND REFUNDS

4.1 Payment Methods

The Platform may support payment methods including online payments through UPI, cards, payment gateways, and cash on delivery, where such options are expressly made available at checkout.

The availability of a particular payment method may vary by order, location, or operational circumstances.

4.2 Payment Authorisation

Where an online payment is selected, the payment may be processed through a third-party payment service provider.

Hotel Adarsh is not responsible for temporary failures, interruptions, or delays attributable solely to a third-party payment gateway, banking network, or telecommunications service.

However, where payment has been successfully received by Hotel Adarsh but the corresponding order is not fulfilled, the applicable amount will be refunded in accordance with the refund policy and applicable law.

4.3 Order Cancellation by Customer

Orders may be modified or cancelled within 3 minutes of placement, subject to confirmation and provided that food preparation has not already commenced.

Once preparation of an order has commenced, cancellation may no longer be possible because the food may have been prepared specifically for the Customer.

Nothing in this clause shall restrict any refund or remedy available to the Customer under applicable law, including where Hotel Adarsh is unable to fulfil an accepted order.

4.4 Refunds

Where an order is eligible for a refund, the refund may arise from circumstances including:

cancellation by Hotel Adarsh;

non-fulfilment of an accepted order;

missing items;

incorrect items;

materially damaged items; or

other circumstances recognised under the applicable refund policy or law.

Refunds will ordinarily be made through the original payment method where reasonably practicable. Processing times may vary depending upon the payment service provider or banking institution.

4.5 Reporting Problems With an Order

Customers should report missing, incorrect, damaged, or materially defective items to Hotel Adarsh as soon as reasonably practicable and, where possible, within one hour of delivery.

Customers may be requested to provide photographs or other reasonable information necessary to verify the complaint.

Any claim will be reviewed on its merits, and an appropriate remedy may include a replacement, refund, credit, or other reasonable resolution, subject to applicable law.

5. FOOD QUALITY, INGREDIENTS AND ALLERGENS

5.1 Food Preparation

Hotel Adarsh takes reasonable steps to maintain appropriate standards of food preparation, hygiene, quality, and packaging.

Ingredients and menu items may change from time to time due to availability and operational requirements.

5.2 Allergens and Dietary Requirements

Our kitchen handles common allergens, including but not limited to nuts, dairy, gluten, eggs, and other potentially allergenic ingredients.

Although reasonable precautions are taken, Hotel Adarsh cannot guarantee that any food item is completely free from allergens or that cross-contact will never occur.

Customers with food allergies, intolerances, or specific dietary requirements should contact Hotel Adarsh before placing an order and should not rely solely upon menu descriptions for allergen information.

Where an allergy is severe or potentially life-threatening, the Customer should exercise appropriate caution and obtain confirmation regarding the suitability of the requested item before ordering.

6. USER CONDUCT

6.1 Permitted Use

The Platform may be used only for lawful purposes and in accordance with these Terms.

6.2 Prohibited Activities

You must not:

use the Platform for fraudulent or unlawful purposes;

attempt to gain unauthorised access to the Platform or its systems;

interfere with the security or functioning of the Platform;

introduce malware, viruses, or other harmful code;

use automated systems, bots, or scraping tools to extract data without authorisation;

submit false, misleading, or fraudulent information;

misuse promotional offers or refund mechanisms; or

engage in conduct that may damage Hotel Adarsh, its employees, delivery personnel, customers, or Platform.

Hotel Adarsh reserves the right to suspend or terminate access to the Platform and take appropriate legal action where reasonably necessary in response to prohibited conduct.

7. INTELLECTUAL PROPERTY

All content made available through the Platform, including but not limited to:

logos and trademarks;

photographs;

graphics;

menu designs;

written content;

website design and layout;

branding elements; and

other proprietary materials

is owned by or licensed to Hotel Adarsh and is protected by applicable intellectual-property laws.

Except where expressly permitted by law or authorised in writing by Hotel Adarsh, you may not reproduce, modify, distribute, publish, transmit, commercially exploit, or otherwise use such content without prior written permission.

8. PRIVACY AND PERSONAL INFORMATION

Hotel Adarsh may collect and process personal information necessary to provide ordering, payment, delivery, customer-support, and related services.

Such information may include, where applicable, your name, telephone number, delivery address, order information, and other information voluntarily provided through the Platform.

Personal information will be handled in accordance with applicable Indian data-protection and privacy laws and Hotel Adarsh’s applicable Privacy Policy.

By using the Platform, you acknowledge that your information may be processed to the extent reasonably necessary to provide the requested services, comply with legal obligations, prevent fraud, and protect the legitimate interests of Hotel Adarsh.

9. PLATFORM AVAILABILITY AND THIRD-PARTY SERVICES

Hotel Adarsh aims to keep the Platform available and functioning properly but does not guarantee uninterrupted or error-free access.

The Platform may occasionally be unavailable due to maintenance, technical failures, internet or telecommunications problems, cybersecurity incidents, or other circumstances beyond the reasonable control of Hotel Adarsh.

Where the Platform uses third-party services, including payment gateways, communication services, mapping services, or other technology providers, those services may be subject to the relevant third party's terms and conditions.

10. FORCE MAJEURE

Hotel Adarsh shall not be responsible for delay or failure to perform its obligations to the extent caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, fire, flood, epidemic or pandemic-related restrictions, strikes, civil disturbances, governmental actions, road closures, power failures, telecommunications failures, or other comparable events.

Hotel Adarsh will make reasonable efforts to resume affected services as soon as practicable.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Hotel Adarsh shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Platform or a delay in delivery where such loss results from circumstances beyond Hotel Adarsh’s reasonable control.

Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law, including liability arising from fraud, wilful misconduct, or any statutory consumer rights that cannot legally be waived.

Nothing in these Terms is intended to deprive a Customer of any right or remedy available under applicable consumer-protection legislation.

12. CONSUMER RIGHTS

These Terms are subject to all applicable laws and regulations of India, including applicable consumer-protection, food-safety, data-protection, taxation, and other relevant legislation.

Nothing contained in these Terms shall be interpreted as excluding, restricting, or waiving any mandatory statutory right or remedy available to a Customer under applicable law.

13. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable law and principles governing territorial jurisdiction, courts of competent jurisdiction in Ranchi, Jharkhand shall have jurisdiction over disputes arising out of or relating to these Terms or the use of the Platform.

Nothing in this clause shall prevent a consumer from exercising any mandatory statutory right to approach a consumer forum, commission, court, or other authority having jurisdiction under applicable law.

14. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

15. WAIVER

Failure by Hotel Adarsh to enforce any provision of these Terms at any particular time shall not constitute a waiver of its right to enforce that provision in the future.

16. ENTIRE AGREEMENT

These Terms, together with any applicable Privacy Policy, Refund Policy, and other policies expressly incorporated into the Platform, constitute the agreement governing your use of the Platform and placement of orders, subject to applicable law.

17. CONTACT AND CUSTOMER SUPPORT

For order-related queries, complaints, refund requests, legal notices, or other service-related concerns, you may contact Hotel Adarsh through:

Email: support@hoteladarsh.co.in

Telephone:

+91 81301 39912

+91 97091 09220

Customers are encouraged to provide their order number and relevant details when contacting customer support so that the matter can be addressed efficiently.

Hotel Adarsh reserves the right to update these Terms from time to time. The latest version published on the Platform shall apply to orders placed after its effective date.

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