HOTEL ADARSH

Cancellation & Refund Policy

Payment Methods

The Platform may support payment methods including online payments through UPI, cards, payment gateways, and cash on delivery, where such options are expressly made available at checkout.

The availability of a particular payment method may vary by order, location, or operational circumstances.

Payment Authorisation

Where an online payment is selected, the payment may be processed through a third-party payment service provider.

Hotel Adarsh is not responsible for temporary failures, interruptions, or delays attributable solely to a third-party payment gateway, banking network, or telecommunications service.

However, where payment has been successfully received by Hotel Adarsh but the corresponding order is not fulfilled, the applicable amount will be refunded in accordance with the refund policy and applicable law.

Order Cancellation by Customer

Orders may be modified or cancelled within 3 minutes of placement, subject to confirmation and provided that food preparation has not already commenced.

Once preparation of an order has commenced, cancellation may no longer be possible because the food may have been prepared specifically for the Customer.

Nothing in this clause shall restrict any refund or remedy available to the Customer under applicable law, including where Hotel Adarsh is unable to fulfil an accepted order.

Refunds

Where an order is eligible for a refund, the refund may arise from circumstances including:

• cancellation by Hotel Adarsh;
• non-fulfilment of an accepted order;
• missing items;
• incorrect items;
• materially damaged items; or
• other circumstances recognised under the applicable refund policy or law.

Refunds will ordinarily be made through the original payment method where reasonably practicable.

Processing times may vary depending upon the payment service provider or banking institution.

Reporting Problems With an Order

Customers should report missing, incorrect, damaged, or materially defective items to Hotel Adarsh as soon as reasonably practicable and, where possible, within one hour of delivery.

Customers may be requested to provide photographs or other reasonable information necessary to verify the complaint.

Any claim will be reviewed on its merits, and an appropriate remedy may include a replacement, refund, credit, or other reasonable resolution, subject to applicable law.